Terms and Conditions 123win — Complete Platform Usage Guide

01 Member Eligibility

The 123win platform is open to individuals who meet the following requirements. We take seriously our responsibility to ensure the platform is used only by those who are legally and age-eligible.

• Must be at least 18 years of age at the time of registration.
• Not subject to any legal restrictions in your jurisdiction that prohibit participation in online gaming activities.
• Registering in a personal capacity and not on behalf of any third party.
• Not previously listed on any active self-exclusion list.
• Not an employee, business partner, or immediate family member of a 123win employee.

If you find that you no longer meet any of the above requirements after registration, you are responsible for notifying our support team immediately via live chat on the platform.

02 Account Registration

The registration process at 123win is designed to be simple and fast — completable in under two minutes. However, there are a few important things you should understand before signing up.

• Each individual is only permitted to hold one active account only. Multiple account registrations — whether using the same or different information — are strictly prohibited.
• All information provided during registration must be accurate, truthful, and up to date. False information may result in account termination without notice.
• The registered full name must match the name of the bank account holder used for deposits and withdrawals.
• You are fully responsible for maintaining the confidentiality of your account password. Do not share your login details with anyone.
• A 123win account may not be transferred, sold, or lent to any other party.

If your account is hacked or accessed without authorisation, please contact our support team immediately. 123win will not be held responsible for any losses resulting from your failure to safeguard your login credentials.

03 Deposits & Withdrawals

123win offers a variety of popular payment methods in Malaysia for your convenience. All financial transactions are processed securely through systems protected by 256-bit SSL encryption.

• Minimum deposit amount: RM 10 per transaction.
• Minimum withdrawal amount: RM 50 per request.
• Deposits are credited automatically within 1 to 3 minutes — no payment receipt submission required.
• Withdrawals are processed within 5 to 15 minutes for all major payment methods.
• The bank account holder's name must match the verified 123win account name.
• 123win does not accept deposits from credit cards or third-party accounts.
• All withdrawals are subject to compliance with any applicable bonus rollover requirements.

For complete information on available deposit methods and transaction limits, please visit the Deposit us.

04 Bonus & Promotion Terms

123win offers a wide range of exciting bonuses and promotions for both new and existing members. Each promotion has its own conditions that must be met before a withdrawal can be made. We are committed to ensuring all terms are stated clearly and are easy to understand.

• A 100% welcome bonus of up to RM 500 is available to new members making their first deposit.
• Standard rollover requirements range from 5x to 20x depending on the promotion type. The full rollover requirement is stated in each promotion's terms.
• Bonuses may only be used on games specified in the relevant promotion terms.
• Each member is eligible to claim each promotion once only, unless stated otherwise.
• 123win reserves the right to void any bonus if the terms of use are found to have been violated.
• Bonuses cannot be transferred between accounts or converted directly to cash.

Any attempt to abuse bonuses — including opening multiple accounts to claim bonuses repeatedly, arbitrage wagering, or strategies designed to exploit promotional terms — will result in the cancellation of all bonuses and possible account termination.

05 Prohibited Conduct

To maintain a safe and fair gaming environment for all members, 123win strictly prohibits any conduct deemed improper, fraudulent, or harmful to the platform and other users.

• Use of automated software, bots, scripts, or any technological tools to exploit games.
• Collusion between players to manipulate game outcomes, particularly in poker or live table games.
• Money laundering or the use of funds from illegal sources for deposits.
• Attempting to hack, disrupt, or damage 123win's systems and infrastructure.
• Spreading false or misleading information about 123win to the public.
• Use of abusive language, threats, or harassment directed at support staff or other members.
• Registering an account on behalf of another individual without written authorisation from 123win.

06 Privacy & Data Security

123win values the privacy of every member. We collect, store, and process your personal information in accordance with our strict privacy policy, in line with applicable data protection laws.

• Your personal information is used solely for account operation, identity verification, and service-related communications.
• Your data will not be sold, rented, or shared with third parties for marketing purposes without your explicit consent.
• All data is stored on secure servers protected by AES-256 encryption and 256-bit SSL encryption during transmission.
• You have the right to request a copy of the personal data we hold about you, or to request its deletion subject to legal requirements.
• Two-factor authentication (2FA) is available and strongly recommended for all accounts.

For detailed information on how we handle your data, please read our Privacy Policy complete policy.

07 Account Suspension & Termination

123win reserves the right to suspend or terminate any member account in the following situations, without prior notice in certain cases:

• Violation of any section of these terms and conditions.
• Confirmation that a member does not meet the platform's eligibility requirements.
• Failure to submit KYC documents within the specified period.
• Suspected fraudulent activity, money laundering, or collusion.
• Voluntary account closure request by the member.

Once an account is terminated due to a violation, 123win reserves the right to withhold any funds associated with fraudulent activity. Legitimate funds unrelated to the violation will be returned upon completion of the investigation, subject to legal requirements.

08 Dispute Resolution

123win is committed to resolving every dispute in a fair, prompt, and transparent manner. If you are dissatisfied with any decision or transaction, please follow the procedure below:

• Step 1: Contact our support team via live chat on the platform and describe your issue in detail.
• Step 2: Our team will investigate and provide an initial response within 24 business hours.
• Step 3: If the dispute cannot be resolved at this level, the case will be escalated to a senior supervisor within 72 hours.
• Step 4: The senior supervisor's decision is final and binding, and will be communicated to you in writing.

Records of all gaming sessions, transactions, and communication logs are retained by 123win and may be used as evidence in dispute resolution proceedings. This data is kept for a minimum of 2 years from the transaction date.

09 Liability Limits

123win provides its gaming platform services on an "as is" basis. While we make every effort to ensure the platform operates without interruption, there are liability limitations you should be aware of:

• 123win is not liable for any losses arising from technical disruptions, system maintenance, or circumstances beyond our control.
• We do not guarantee that the platform will always be entirely error-free or uninterrupted, though we target 99.9% uptime.
• Game outcomes generated by a certified Random Number Generator (RNG) are final and cannot be disputed.
• 123win is not liable for any indirect costs or losses arising from the use of our platform.

10 Terms and Conditions Amendment

123win reserves the right to amend, update, or improve these terms and conditions at any time. Any material changes will be communicated to members via in-platform notifications or email at least 7 days before the changes take effect, except in situations that require immediate action.

• Continued use of the 123win platform after the effective date of any amendment constitutes acceptance of the revised terms.
• The latest version of the terms and conditions is always available on this page, with the update date clearly indicated.
• If you disagree with any amendment, you have the right to close your account before the amendment takes effect.

For any enquiries regarding these terms and conditions, you may contact our support team via live chat, available 24 hours a day, 7 days a week, including public holidays.